Privacy Policy

Privacy Policy

Effective Date: 04-20-2025
Last Updated: 04-20-2025

TrustMatch is a mobile application owned and operated by The Big Fat Dad, LLC, a Delaware limited liability company (“we”, “our”, or “us”). We value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use the TrustMatch app or visit our website at https://www.trustmatch.app.

By using TrustMatch, you agree to the practices described below.

1. Information We Collect

We may collect the following information when you interact with the app:

  • Your name, email address, and phone number

  • Account credentials (e.g., username and password)

  • Identity details you choose to submit for yourself or others

  • Uploaded images or screenshots (optional)

  • Device information (model, OS version) and app usage data

  • In-app actions, search history, and verification results

2. How We Use Your Information

We use your information to:

  • Provide verification services and match insights

  • Improve app functionality and user experience

  • Prevent misuse, ensure safety, and protect our users

  • Communicate with you and respond to inquiries

  • Fulfill legal obligations if required

We do not sell or rent your personal data.

3. Sharing of Information

We may share limited data with third-party service providers who assist with core functionality (such as hosting, verification tools, or authentication). These providers are required to protect your information and may only use it to support the app’s services.

We may also disclose data when legally required or necessary to prevent fraud, abuse, or threats to public safety.

4. Data Retention

We keep your information only as long as necessary to provide services, comply with legal requirements, or maintain a secure and trusted platform.

5. Deleting Your Data

You can request to delete your account and personal data at any time by:

  • Going to My Account in the app and selecting Delete Account, or

  • Emailing us at [email protected]

After verification, we will delete your account and personal data within 7 business days. Some non-identifiable or aggregated data may be retained for operational or legal purposes.

6. Children’s Privacy

TrustMatch is for users 18 years and older. We do not knowingly collect personal information from anyone under 18. If you believe we have, contact us and we will delete it.

7. Security Measures

We take reasonable steps to protect your information using industry-standard security protocols. However, no system is completely secure, and you use the app at your own risk.

8. Changes to This Policy

We may revise this Privacy Policy from time to time. If we make material changes, we will update this page and notify you within the app. Continued use of the app after changes means you accept the updated terms.

9. Contact Us

For privacy-related questions or requests, contact us at:

The Big Fat Dad, LLC
Attn: Privacy Team
Email: [email protected]
Website: https://www.trustmatch.app